Terms & Conditions
Wedding & Event Terms and Conditions
PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING AN APPOINTMENT OR AGREEING TO OR ACCEPTING A QUOTE FROM US.
Quote Acceptance / Terms and Conditions
1) Consultations + Initial Process:
Once you have emailed us your online consultation enquiry form we will follow up with an email to invite you to a face to face (COVID safe) or zoom appointment where we can further discuss the details for your wedding flowers. We welcome any inspiration pictures, mood boards, colour themes, and fabric samples to be sent through to us prior to your appointment. Or bring them along with you!
Anything you can provide us with to get a clearer picture of what you are after for your wedding. We believe private consultations to be the best way to quote accurately. We do not provide a quote over the phone or via email – some exclusions may apply, depending on your situation.
2) Quote Acceptance:
Once you have received your quote from us it is valid for 7 business days. The timeframe for this is located on your quote.
Once you have considered your quote we request that you email or phone us to ensure that your wedding date is still available for booking and to ask any questions you may have. We run on a first in best dressed policy with our dates.
Bookings do fill up quickly, to ensure you don’t miss out please get in contact as soon as possible after reading through your quote, especially for peak season weddings *please see section 9 for more information regarding peak times.
We don’t accept responsibility if you have a valid quote, but your date becomes booked out, we do not hold bookings until the deposit has been paid.
3) Deposits:
A 30% non refundable deposit and the return of the completed and signed “Quote Acceptance” form is required to secure your date.
Upon accepting the quote you agree to ALL the items listed that have been quoted. The deposit is credited towards the balance of your total wedding flower invoice. The remaining balance is required IN FULL, 30 days prior to the wedding date.
Should a quote be requested 6 weeks or less out from the event/wedding date FULL PAYMENT will be required upfront to secure the booking.
If the total amount of your quote is less than $1000 you must pay in full by the due date.
4) Cancellations:
Cancelling the wedding/event:
Should you need to cancel your booking, you will need to notify us in writing as soon as possible but no later than 72 hours (3 days) prior to your original booked date.
We are happy to offer a transfer of date for your booking, subject to availability, with a minimum of 30 days’ notice prior to the new required wedding/event date.
Cancellations made 4 weeks prior to the original booked date will incur a 50% cancellation fee.
Cancellations made 2 weeks prior to the wedding date are required to be paid in full by the due date, no monies paid will be refunded.
If you have paid an invoice with a total of less than $1000 and you cancel any time prior to you date you will forfeit 30% of the total amount.
5) Reducing/cancelling items on the quote:
Once you’ve accepted the quote by signing the ‘Quote Acceptance’ form and paying deposit, you are accepting the items and agreeing to the value listed as they are stated.
Should you need to reduce or cancel part of your order 3 months or less prior to the booked date a 50% cancellation fee will be applied to the total value of the portion that has been cancelled
6) Postponing the wedding:
If you wish to postpone or change the date of the wedding, you will need to inform us in writing as soon as possible. Should the new date be available we will confirm to you in writing.
If the date is not available, and you are unable to proceed with your order the non refundable deposit still stands.
7) COVID CANCELLATIONS:
If you are required to cancel your wedding due to becoming a COVID-19 Close Household Contact.
You must let us know asap in writing of these changes, if it is that you are required to isolate and are unable to go forward with the booked date we strongly recommend you re book for a future date to avoid the forfeit of your 30% deposit.
8) Flower Selection
We do not replicate other florist’s work or other images that you provide us with. We are working with Mother Nature and we are therefore not in control of seasonal changes or availability.
We of course will do our best to create to reflect the style, colour and shape detailed in your quote and inspirations you’ve provided.
The items or specific flower types may not be available at the time of your wedding. However we will do everything we can to source the preferred types if we are unable to source them a substitute will need to be made.
You will be contacted if any changes need to be made, and we are happy to discuss and inform you of how we can achieve the look you are after with the substitutes available to us.
9) Information For Couples Booking During Peak Periods
Peak periods:
2 weeks either side and including February 14th Valentines Day
2 weeks either side and including Mother’s Day
2 weeks either side and including Christmas – New Year Period
And including the duration of the overseas wedding season (typically end of May – end September) particularly for imported roses and other import lines
During peak periods price rises occur at wholesale market that are out of our control and unfortunately these price increases are passed on to our customers.
10) Deliveries/installations
Deliveries and installation services are available. Depending where and to how many locations you are requiring items to be delivered/installed will determine the charges. These can be seen outlined on your quote.
All wedding bookings are different and require case by case delivery timelines.
You must provide us 14 days before the wedding date with the following information for us to complete deliveries and installations.
*Please note we do not provide ‘pack down’ services at the conclusion of your wedding/event.
Information Required For Delivery and Installation:
a) Delivery address/s – including a contact name and phone number for the person responsible for receiving the goods. It is your responsibility to ensure all details are correct.
b) Time frames of when the items (particularly the brides bouquet and grooms buttonhole/bridal party flowers) need to be delivered by. Keep in mind when your photographer will arrive for ‘pre wedding’ photographs. Allow 30mins either side of the delivery schedule for delays that may occur which are out of our control.
c) On arrival of your delivered goods, you or the person appointed to collect the items must sign the appropriate documents. This will outline that you or the appointed person on your behalf is satisfied and agrees that you are happy with the flowers, the style, freshness and all factors obtaining to the items delivered.
Should you wish for this to be you personally, please advise so when confirming the above details. Should someone be appointed as our delivery contact, they will be acting and signing on your behalf.
11) Hired items:
Any items that are hired and listed in your quote are the responsibility of the hirer from the point of delivery/pickup to the time the item is returned to us. All items are to be returned to us within 7 days after the wedding date, cleaned and without any damage.
We require the hirers credit card details as security and a $100 bond in addition to the per piece hire fee. Bond is required when paying your final invoice.
Should the hired items be returned unwashed/dirty or damaged the hirer will be given 24hours to clean or replace the dirty/damaged items. If you do not wish to meet the above requirements, you will forfeit your bond. If the items are returned by someone other than the hirer the same rules will apply.
Once all items have been returned, cleaned and without damage the refund of the $100 bond will be issued.
12) Privacy:
All your personal details are to be treated as confidential and will not be disclosed under any circumstance to other parties, without written authority to do so.
13) Payment:
Payments can be made by bank transfer or cash please refer to your invoice for bank details. Please forward a remittance notice to the provided email address outlined on your invoice.